Post: Submitted by - Tasi  Date: 01-Jul-09 03:01

Hello everyone. What a great wool shop! I'm so glad I was told about it. Up to the begining of this year, I bought things over the internet happily.... books, CD's DVD's groceries, knitting wool clothes etc etc. In January I had my identity stolen and although the fraud department of my bank got all the money back, and my name off the bad debtors register, I never want to go through that again. I have just lost my confidence and as far as I can I use cash.
Is it possible to ring this firm, or write to them with my order? I know I'm being silly, but it was a very horrid experience.

Post: Submitted by - jkbouchouat  Date: 01-Jul-09 04:01

If you click on site info a phone number is shown there, so why not give them a call? I've never rung, but my sister has, when a parcel was delayed, and she said they were lovely to deal with. Hope this helps!

Post: Submitted by - Tasi  Date: 01-Jul-09 06:20

You are so right. They couldn't be more helpful. And what about the sale prices?!? Wonderful

Post: Submitted by - sallyp  Date: 15-Jul-09 08:33

How awful for you! It's one of my fears when ordering on the internet, but so far no problems (touch wood). I have phoned Kemps when I have run out of yarn and they haven't had it on their site. No problem at all; they were very helpful and managed to find me a couple of balls left on their shelf. Actually you might find it better to order by phone - it's all too easy to click on Order and find you have more wool than you can knit in your lifetime - like me!

Post: Submitted by - sallyp  Date: 15-Jul-09 08:33

How awful for you! It's one of my fears when ordering on the internet, but so far no problems (touch wood). I have phoned Kemps when I have run out of yarn and they haven't had it on their site. No problem at all; they were very helpful and managed to find me a couple of balls left on their shelf. Actually you might find it better to order by phone - it's all too easy to click on Order and find you have more wool than you can knit in your lifetime - like me!

Post: Submitted by - sallyp  Date: 15-Jul-09 08:33

How awful for you! It's one of my fears when ordering on the internet, but so far no problems (touch wood). I have phoned Kemps when I have run out of yarn and they haven't had it on their site. No problem at all; they were very helpful and managed to find me a couple of balls left on their shelf. Actually you might find it better to order by phone - it's all too easy to click on Order and find you have more wool than you can knit in your lifetime - like me!

Post: Submitted by - sallyp  Date: 15-Jul-09 09:56

Have just realised that I replied 3 times to this query - so sorry!!!! Can't work out if I can delete two of them!