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Topic: Excellent Service

Originator: CaroleD  Date: 10-Apr-13 05:02


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Post: Submitted by - CaroleD  Date: 10-Apr-13 05:02


A number of weeks ago I ordered sirdar click chunky in charcoal mix but it was out of stock. I was immediately phoned and informed of this but I was in no rush so decided to wait. It has still not come in but I have been phoned at regular intervals with an update. Today I was phoned again and have decided to take another colour. I see that it is now out of stock on Amazon and several of the other big on line wool suppliers. Thanks, Kemps, for keeping me informed. I look forward to receiving my parcel. It will have enough for several projects in it as I kept adding to my order as I waited for my chunky lol!


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Post: Submitted by - lindahowe  Date: 12-Apr-13 06:52


You have been so patient and we are sorry that the colour that you waited for never came into stock but it is always great to all to nice customers


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Post: Submitted by - CaroleD  Date: 12-Apr-13 03:30


My big parcel has arrived. Love it all and cannot wait to start using it. Perhaps I should finish off the wee jumper I am knitting with the Snuggly Speckle I got last time though, lol! Thanks again. The colour you substituted for me is great.


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