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Topic: Trying to order but same old problem - can't pay!

Originator: Kraftykatsuk  Date: 05-Nov-14 04:54


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Post: Submitted by - Kraftykatsuk  Date: 05-Nov-14 04:54


Kemps, you really, really need to get your website sorted out! I have this problem time and time again. No, I didn't press the back button. I filled in my personal details and then just get taken back to the home page.

I will try again tomorrow morning, and if it still isn't working I will have to telephone my order. Last time I did that the lady who answered was very unhelpful and really didn't want to take my order!

Come on Kemps, get this sorted or you will start to lose customers!


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Post: Submitted by - Kraftykatsuk  Date: 06-Nov-14 01:16


Tried again this morning and still no luck. I got this message when I pressed the pay now button: This transaction attempt has failed. Please use the Proceed button go back to the web store from which you were purchasing. The details of the failure are given below. Status: INVALID Status Detail: 3021 : The Basket format is invalid.


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Post: Submitted by - Angela2307  Date: 06-Nov-14 04:13


I agree this is now getting beyond a joke been trying for days and days to order, and get that error.


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Post: Submitted by - lindahowe  Date: 13-Nov-14 08:57



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Post: Submitted by - lindahowe  Date: 13-Nov-14 09:01


Hi, sorry you are having problems but we can honestly say this time that it is not our fault but sage pay (the secure bank site) are causing the problems. I know this is no help to you but we have spoken to them and they are trying to sort it out. I am sorry that a member of staff were not very helpful when you rang up but I am in tomorrow and Saturday and I would gladly take your order over the telephone. Just ask for Linda or Barry and we will help you as much as we can. Sorry that we have let you down in this occasion and hopefully it will be sorted out very quickly


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Post: Submitted by - barry  Date: 15-Nov-14 08:49


HI this is barry from kemps the basket issue has now being sorted and there should be no more problems going to pay at sage pay regards


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